Cozy Coin Debt?

Can someone please tell me how to get out of cozy coin debt? I keep losing everything I earn :sweat_smile: I reached out to support & I’m waiting to hear back. Is anyone else having this issue? I have 46, but I have 524 expiring that I don’t even have :melting_face:

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Following incase it happens

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I’ve been in debt for months and I’m sick of it :weary_face: I just wanna save for gift cards

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I know how you feel. I try and use them once I get enough to redeem.

I can’t even get enough to redeem them. I lose 200+ a week it seems, so anything I earn disappears immediately now.

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Hmmmmmmmm I’ve seen this a few times!!! I hope it gets fixed because that’s seems like a glitch

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I hope it’s just an error I would definitely reach out to Momcozy support

I’m hoping they can fix it :weary_face:

Hi, we’re sorry for the inconvenience. We’ve received your feedback regarding the CozyCoins balance and are currently investigating the points history and expired-points display.

Please note that CozyCoins earned from orders expire after 180 days, while non-order CozyCoins expire after 90 days. We will further review the source and expiration date of the points shown as expired. If we identify any issue, we’ll resolve it as soon as possible and keep you updated.

Thank you for your patience and understanding.

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I wish they wouldn’t expire til a year! It’s hard to earn coins daily when you don’t purchase anything. I try to check in everyday and participate so I can earn more coins, but it honestly takes months to even get to $10 gift card

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I totally understand that they expire! My issue is I have 200+ expiring when my balance isn’t even close to that, so I keep losing any new ones I’m earning.

Thank you for bringing this to our attention. We identified a data synchronization issue that prevented the CozyCoins you spent from being deducted from the balance displayed in your account.

The issue has now been fixed, and your CozyCoins balance has been updated correctly. We apologize for any confusion this may have caused and appreciate your patience and understanding.

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The CozyCoins expiration notice is currently showing due to a delay in the data update. Our team is already working to fix the issue. We apologize for the confusion and appreciate your patience!

Thank you so so so much!

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I’m having the same issues i only have 100 some coins but it says 1000some will expire this month…don’t know why they have to expire cause as we all busy moms know they are very hard earned if only to take a few moments in our very busy day to pop in​:relieved_face::relieved_face::wink::face_with_peeking_eye::face_with_peeking_eye:

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Reach out to support! They got mine fixed.

It’s no longer showing I have coins expiring, but I’m still losing coins :melting_face: at this point I’m kinda just giving up being able to save any because the second I get any, I lose them before I can do anything with them

I actually just lost every coin I earned TODAY :melting_face: I’m gonna just give up on earning any at this point.