Looking for info! my bottle washer ( the plastic rack that disperse water from the machine) i took out to clean used a straw brissle to scrub inside once i applied small pressure it made a pop sound where the plastic connects created a new hole with little resistance, disintegrating each time I touched it realizing I cant used my bottlewasher with plasic crumbs falling and is unusable with the water not able to travel to the proper holes i would love to replace the base to continue to use my bottle washer i dont have alot of money to spend vs before i had my baby it really helps me when I have vary little help overall the clean bottles help so much . Help !
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Reach out to @momcozy support and they will help you most of the time if it’s under warranty they will replace it for you
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Hi Mama,
Thank you for sharing this with us. We know how much these little daily routines matter when you’re caring for your baby, and how stressful it can feel when something you rely on suddenly isn’t working as expected.
We’d love to have our support team take a closer look and help guide you through the next steps. Could you please reach out to us at support@momcozy.com with your order information, product model, and a few photos or a short video showing the issue?
Once our team has those details, they’ll be able to review it more carefully and see how we can best support you. Thank you again for bringing this to our attention 
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