Q: Pump does not work
1.If let-down has not yet occurred, consider leaving the pump on breast for longer period of time to observe for possible delayed let-down. Note: Initial milk let-down time is unique for each person and varies by many factors.
2.Check nipple alignment, pause the pump, and remove it from breast. Realign the pump as described below.
3.You may not have the correct Flange size.
Q:Milk does not flow
1.Pause the pump and remove it from breast. Realign it correctly.
2.You may also separate the pump from the flange to realign . Then, center your nipple in the flange tunnel and bring the pump to your breast.
Q: Decreased (low) pump suction
1.The Pump has 15 suction settings. Press the increase button to increase suction level.
2.Check the condition of your washable parts. They should be replaced after three months of use.
3.If that does not work, try the following:
(1)Check connections between all washable parts to ensure all are secure.
(2)Visually inspect all washable parts and replace them if damaged.
(3)Check that power is on.
(4)Press the Pump securely against the breast.
Q: Pump does not stop pumping
1.If the issue persists, then break the seal by inserting a finger between the breast tissue and the flange. Then long press the On/Off button to turn the pump off.
Q: Pump or Charger gets wet (immersed in water).
1.Dry the pump immediately. Prop the pump upright with charger port down and suction controls up, and let it air dry overnight. Do not use the pump or charger within 24 hours.
2.Contact Customer Care.