I had some issues with my momcozy m5 part contacted the team and they are sending me out a new pump but upgraded from the last one so a M5 smart. Really grateful I have twins in the NICU and rely on pumping so the team doing this for me has been a massive help. So grateful and highly recommend momcozy to anyone
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They have THE BEST customer service so glad they are getting it replaced for you!
So glad they were able to help you quickly! I’m sorry to hear your twins are in the nicu. I hope they get to come home soon! 
Yes they have a very good customer service. My M5 came with some odor and they are even willing to replace for me. But after a couple days, the odor disappears so I didn’t ask for a replacement. Good customer service though.
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I think their customer service is amazing!!! I’m grateful they are so quick to fix an issue at least in my experience